Customer Service Coordinator Worcester

Customer Service Coordinator

Full Time • Worcester
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, health and dental benefits, an aggressive paid holiday schedule, paid time off, 401k with a company match as well as many other benefits!
 
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment.   
   
Job Description: 
As a Customer Service Coordinator, you will be responsible for the administrative duties of the department. This includes taking incoming calls, tracking sales leads, coordinating estimates, processes new sales leads, providing outstanding customer service and managing active jobs.
 
 What you will do:
  • Answer inbound phone calls and process new sales leads
  • Manage active jobs with clients and employees
  • Monitor all active leads, track and follow up accordingly
Who you are:
  • 2+ years of administrative/support experience 
  • Strong oral/written communication
  • Outstanding customer service skills
  • Excellent time management ability including punctuality
  • Superb organization skills
 All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
  
Compensation: $45,000.00 - $50,000.00 per year




All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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WHY CONSIDER A CAREER WITH SERVPRO?

Career Development
Service to the Community
Being Part of a Team
Stability & Growth