Customer Service Coordinator
Worcester
Customer Service Coordinator
Full Time • Worcester
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, health and dental benefits, an aggressive paid holiday schedule, paid time off, 401k with a company match as well as many other benefits!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment.
Job Description:
As a Customer Service Coordinator, you will be responsible for the administrative duties of the department. This includes taking incoming calls, tracking sales leads, coordinating estimates, processes new sales leads, providing outstanding customer service and managing active jobs.
As a Customer Service Coordinator, you will be responsible for the administrative duties of the department. This includes taking incoming calls, tracking sales leads, coordinating estimates, processes new sales leads, providing outstanding customer service and managing active jobs.
What you will do:
- Answer inbound phone calls and process new sales leads
- Manage active jobs with clients and employees
- Monitor all active leads, track and follow up accordingly
Who you are:
- 2+ years of administrative/support experience
- Strong oral/written communication
- Outstanding customer service skills
- Excellent time management ability including punctuality
- Superb organization skills
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
Compensation: $45,000.00 - $50,000.00 per year
PICTURE YOURSELF HERE
FULFILLING YOUR POTENTIAL
At SERVPRO, you have the opportunity to make a positive difference in the lives of people around you each and every day. We are seeking individuals who are self-motivated, proactive, responsible, and service-oriented teammates. Please join us in our mission to help our customers in their greatest moments of need. If you are highly dependable and excited about exceeding expectations, then you may be just the person we're looking for. Please search for a franchise near you to explore the opportunities waiting for you at SERVPRO. We look forward to hearing from you.
WORKING TOGETHER TO MAKE IT
Like It Never Even Happened®
As a team, we are proud to offer our customers the industry-leading level of service. Each of our nearly 1800 franchises offers a broad variety of opportunities to help, to serve, and to repair and restore people’s homes and businesses. If you have a passion for making a difference, our franchises are looking for you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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